In efforts to protect our company, brand, and customers we do not authorize the reselling of our products anywhere. This includes but is not limited to third party websites such as Ebay, Amazon, Etsy, Walmart, or any other online marketplace.
The sole exception to this policy is that of products purchased by a Brookethorne Naturals approved and authorized reseller. These resellers are authorized to sell Brookethorne Naturals products at their retail location and on their company website, excluding third party websites such as the ones listed above.
Our mission will always be to provide premium quality, all natural massage products that enhance well-being, relaxation & relationships by bringing people closer together. In order to protect our customers we strictly enforce this resale policy in order to prevent counterfeit, altered, or expired products from being sold by unauthorized resellers.
We will actively take legal action against violators.
Shipping & Delivery Policy
We are excited to offer free standard shipping on orders of $60.00 or more, within the contiguous United States! (*Exclusions apply to our professional collection)
*For our professional collection (Gallon Sized Massage Oils), we offer free standard shipping on orders of $250.00 or more, within the contiguous United States. Orders from our professional collection can be combined with our other collections to reach the price point necessary to receive free shipping.
Orders being shipped to Alaska, Hawaii, and other United States territories will be subject to shipping charges which are calculated at checkout.
Brookethorne Naturals does not typically fulfill orders placed outside of the United States, email email@example.com for exceptions.
After we have received and processed your payment in full, your package will be shipped out within 1 business day. Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.
Please expect your package within 3-7 business days when choosing Standard Shipping.
For express shipping methods, delivery times are estimations. There may be delays during holidays, natural disasters, etc. Please plan accordingly, as Brookethorne Naturals is not responsible for Postal Carrier delays.
Please contact our customer service team if you have not received your package within 7 business days of receiving your tracking number.
Brookethorne Naturals ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Brookethorne Naturals, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Brookethorne Naturals does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. If your package has been stolen please seek information from our Customer Service Team.
At Brookethorne Naturals, we work hard to make sure that you get your products as soon as possible! If you wish to cancel your order, you must submit a cancellation notice immediately.
You must send a cancellation notice to our customer service team within one hour of your order to ensure that we have not already shipped it out! Your order can only be refunded if you have sent us your cancellation notice within this time. All cancellation notices should be sent to our customer service team with the subject “Order Cancellation”.
Our office hours are Monday through Friday, 9 am - 5 pm EST. Our customer service team can be reached at firstname.lastname@example.org
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We are happy to exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, you should mail your product to: 1088 Kapp Drive Clearwater, FL 33765.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.