Our Happiness Guarantee
At Brookethorne Naturals, we've spent years developing & perfecting our products - we know you'll love them. However, we understand this might be your first time buying from us. We want you to feel 100% comfortable in your purchase, so your order is covered in-full by our Happiness Guarantee.
If you aren't completely happy with any product you buy from us, let us know within 60 days of purchase by contacting us at customerservice@brookethornenaturals.com . We'll confirm your order, then provide you with instructions to return your product to us, new, used or broken. Once we receive it, we'll give you a 100% refund. It's that simple!
Here's how it works:
Contact our friendly customer service team by email at customerservice@brookethornenaturals.com or by phone at 1-877-314-8882 & provide your order #. We will provide you with the return address to ship the product back to us.
Return the unused portion of your product with a note that includes the order #. The return must be received within 60 days of your original purchase date for the refund to be valid.
It is your responsibility to pay the return postage & we recommend you send it to us with tracking or delivery confirmation to avoid delays.
The product charges (excluding shipping & handling fees) are fully refundable.
Lastly, empty product containers can only be returned if adequate time has passed that would allow you to fully use the product as directed. We want to be fair, but we can't refund 6 months worth of empty product containers after 1 month. We want to be fair with you & hope you will be fair with us too.
It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account (debit card).