Welcome to the Brookethorne Naturals warranty page! Our LIFETIME WARRANTY ensures that you keep smiling long after you bought your item.
We’ll be more than happy to replace it for you if it breaks or fully refund you if you don’t 100% love it. To make it as convenient as possible, you wouldn’t even have to send it back so you can save yourself a trip to the post office!
Terms & Conditions
The following information explains what is & is not covered under our lifetime warranty.
We do not cover unauthorized resellers, so we hope you can support our business and buy directly from us! The warranty covers all purchases sold by Brookethorne Naturals, that includes:
So please check that it is Sold by Brookethorne Naturals, and not a knock-off seller or a resold item. As long as we’re able to find your Order number in our systems, you are covered.
- Used or "open-box" merchandise is not covered by our warranty.
- If you bought it used or refurbished from Amazon Renewed/Warehouse Deals, they have a 90-day warranty on it and you can call them up directly so they can take care of you.
- To prevent potential abuse, we are limiting the replacements to one time. But don’t worry, we’ll still refund you in the off-chance the replacements still don’t work.
- If you received the product as a gift, just email us at: firstname.lastname@example.org with a photo of the defective item, your address and the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.
Thank you for supporting our family-owned business and we promise you that we’ll make good on our word of providing you the relaxation, recovery & well-being you deserve.